Frequently Asked Questions

Q: What will sessions look like?

For the initial intake session, clients are asked to complete all paperwork prior to meeting. This allows me to get an understanding of the kind of areas you're needing help in. The first session is the Diagnostic Assessment. For this appointment, I ask all sorts of questions to learn about you, figure out a possible diagnosis, and identify areas of development.

Sessions after the Diagnostic Assessment tend to be relaxed and client-driven (depending on client needs). Therapy can look different for everyone. I encourage my clients to be the decision makers of how they want their therapy experience to go. I will do my best to provide a supportive and comforting space that allows you to explore your story.

Need a more directive approach? I can provide that too. Part of allowing clients the choice in what their therapy experience looks like, is deciding if they want me to be more directive in sessions and/or provide accountability to their goals. At the end of the day, accountability depends on the client, but I can do my best to "call it as I see em" if that's what you need.

Q: Are sessions offered in person?

Yes! I offer limited in-person visits at my office in Roseville, MN. Clients are asked to utilize telehealth services or reschedule when feeling ill.

Q: Is Telehealth therapy for me?

Telehealth therapy may be a good fit for you if you are someone who needs flexibility with scheduling during the day and enjoys meeting from the comfort of their own space. Telehealth therapy tends to be popular among college students, on-the-go professionals, stay at home parents, or adults who need to meet from home.

Telehealth therapy may not be a good fit for you if you are experiencing active suicidal or self harm thoughts or behaviors, experience psychosis (hallucinations or delusions) or require crisis support. Please contact your local crisis resource or in case of emergency, dial 911.

Q: How will I know if we're a good fit?

Starting therapy can always feel tricky. Sometimes you just aren't sure if you're vibing with your therapist. That's okay! I always recommend about 3-4 sessions to see if you're truly a fit with a therapist. If I'm not your jam let me know and I'll do my best to help you find someone who is!

Q: Do you take insurance?

At this time, I am able to bill with the following insurance plans:

  • Aetna
  • Blue Cross and Blue Shield
  • Cigna
  • HealthPartners
  • Medica
  • Medicaid
  • Optum
  • Preferred One
  • Tricare West
  • UCare
  • UHC
  • UMR

Q: Will services be in-network with my insurance plan?

Good question! When calling your insurance provider, let them know the agency is Trilogy Counseling Services and the billing provider is Jacqueline Kelly-Faddler. All billing and insurance is handled through New Leaf's contractor, so you will refer to them when consulting with your insurance.

Q: What if my insurance isn't listed?

If your insurance isn't listed you can pay out of pocket or utilize your plan's Out of Network benefits. If choosing to use OON benefits, I can provide superbills for you to submit to your insurance. Reimbursement is not guaranteed, so I always recommend that you consult with your insurance provider to determine any costs to you.

Q: How much do sessions cost?

The fees for sessions may vary based on type of therapy, interventions involved, length of sessions, and whether you are utilizing insurance benefits or not. Sessions tend to range from $100-$250 depending on these factors. For more information please reach out to me and I'd be happy to answer any questions you may have. I encourage all potential clients to consult with their insurance agency before their first session.

Q: What are the benefits to paying out of pocket?

  • Receive services without a diagnosis (because not everyone has one)
  • If you have a diagnosis, you don't have to deal with insurance and what diagnoses they determine reimburseable.
  • Have as many sessions a year without worrying that your insurance will cut you off
  • Your insurance plan may have a high deductible that may be higher than some therapists' out-of-pocket fees. Paying out-of-pocket could be cheaper for you!
  • Keep your documentation and diagnosis confidential from insurance
  • No limits to therapy mediums (in-person, telehealth, or phone) or how often you have sessions
  • Bypass insurance requirements without being asked to "justify" your reasons for seeking therapy - Insurance is always looking to justify reimbursements to know if it is "medically necessary and appropriate"
  • Services can be a tax write-off - I'll give you those receipts!
  • Investing in out-of-pocket services typically means faster, more goal-oriented treatment
  • Clients who pay out-of-pocket typically take services more seriously and are more motivated to put in the work!

Q: Do you have options to make sessions more affordable?

Experiencing financial difficulty? I provide a sliding fee scale based on income and household size. Please contact me directly for more information.

Q: What is your cancellation policy?

I ask that all clients provide at least 24 hours notice of any cancellations. A $75 fee will be charged for any no-shows or late cancellations within that timeframe. I do this to allow other clients efficient time to schedule and encourage accountability from my clients.

Let's turn a new leaf together

© NewLeaf Counseling LLC. 2022